Customer Service
Our team is here to help you with any questions or concerns about your FOTR Africa experience.
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Live Chat
Mon-Fri, 10AM-4PM EAT
Visit Our Store
FOTR Africa Flagship Store
Westlands Mall, 3rd Floor
Nairobi, Kenya
Store Hours:
Monday-Saturday: 10AM-7PM
Sunday: 12PM-5PM
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Frequently Asked Questions
Find answers to our most commonly asked questions. If you can't find what you're looking for, please contact our customer service team.
Once your order has been shipped, you will receive a confirmation email with tracking information. You can also track your order by logging into your account and visiting the "Order History" section. If you can't find your tracking information, please contact our customer service team with your order number.
We accept returns within 30 days of delivery for unused items in their original packaging. To initiate a return:
- Log in to your account and go to "Order History"
- Select the order and items you wish to return
- Follow the prompts to generate a return shipping label
- Package your items securely with all original tags and packaging
- Drop off the package at the designated shipping carrier
Please note that customized items cannot be returned unless they arrive damaged or defective.
Each FOTR Africa product includes specific care instructions on the label. Generally, we recommend hand washing with mild detergent in cold water, or dry cleaning for delicate fabrics. Do not bleach or tumble dry. For specific care instructions for your item, please check the product care label or contact our customer service team.
Yes, FOTR Africa ships to most countries worldwide. International shipping rates and delivery times vary by location. Please note that international orders may be subject to import duties and taxes, which are the responsibility of the recipient. To see shipping options and costs for your location, add items to your cart and enter your shipping address at checkout.
We accept major credit cards (Visa, Mastercard, American Express), PayPal, M-Pesa, and bank transfers for orders. All payments are processed securely through our payment partners to ensure your information is protected.
FOTR Africa provides detailed size guides for all our products. To find your size:
- Go to the product page of the item you're interested in
- Click on "Size Guide" near the size selection options
- Follow the measurement instructions and compare with the size chart
If you're between sizes, we generally recommend sizing up. If you need additional assistance, please contact our customer service team.
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